You can cancel your order any time up until they ship out, and will receive a full refund.
Once they ship out, you have 30 days to return the unit. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to UBALL: 10263 Shawns Grove Pl., Mechanicsville VA 23116, United States.
To return your product, you should mail your product to:
10263 Shawns Grove Pl.
Mechanicsville, VA 23116
Pre-orders will be shipped out to customers in December.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.